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Access to Adult Services

If you are a resident of James City County, City of Poquoson, City of Williamsburg, or York County you may be eligible to enroll in mental health services with Colonial Behavioral Health. We are available for walk-in assessments for adults Monday through Friday from 8:30 am to 2 pm at our Williamsburg Office (1651 Merrimac Trail - Building 1).

 

It is first-come, first-served, and when you arrive you will meet with the first available clinician. Our ability to meet with you and complete the assessment on the same day is dependent on your arrival time and our availability. If, after the assessment is complete, you are eligible for services that include outpatient therapy, case management, or psychiatry, you will be scheduled for a follow-up appointment with that program.

 

We currently prioritize supporting individuals who have been recently discharged from a facility where they received mental health treatment, are pregnant and requesting substance use disorder treatment, are using IV drugs, have been referred by the court system for mandated outpatient treatment, have a serious mental illness and are requesting case management services only, are un-insured, are homeless, or are a service member that lives more than 50 miles from a military treatment facility or veteran that lives more than 40 miles from a VA medical facility.

 

Please bring the following documents with you when you come in for an assessment:

 

  • Photo ID
  • Social Security Card/verification of Social Security Number
  • Proof of residency
  • Insurance cards and co-payments, if applicable
  • Guardianship, hospital discharge, or probation paperwork, if applicable
  • Pill bottles for any prescribed medication

 

A woman in a gray suit on the phone for individuals accessing services
Central Access

To speak with someone in the Central Access Department before visiting, please call the appropriate Central Access office based on the locality in which you live:

Williamsburg Office

757-220-3200

Adults ages 18 and older residing in James City County, City of Williamsburg or Upper York County

York-Poquoson Office

757-898-7926

Adults ages 18 and older residing in the City of Poquoson or Lower York County.

Capitol Landing Office

757-253-4047

Youth ages six (6) to 18 years

Access to DD/ID Services

For all DD/ID service needs please call 757-220-3200.

 

You will be contacted in writing by our DD Case Management Coordinator regarding DD services and required eligibility documentation, so please be prepared to provide contact information when you call.

Learn More About DD/ID Waiver Eligibility
Access To DD ID Services
Fees for Services

Determining Eligibility for Reduced Fees

The cost of an assessment is $150, and you may be responsible for a co-pay according to your insurance plan. If you do not have insurance and are seeking reduced fees for services, please bring the following documents to your assessment:

  • Proof of residency (ex. utility bill, driver's license, or photo ID with address, etc.)
  • One month’s paystubs or the previous year’s W-2

For assistance with Medicaid eligibility and to apply for coverage, visit commonhelp.virginia.gov.

View Our Short Term Sliding Fee Scale
View Our Long Term Sliding Fee Scale
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