Consumer Satisfaction Survey Results

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Consumer Satisfaction Survey Results - November 2023

Your Feedback was Received and the Results are In!

Colonial Behavioral Health conducted our annual Consumer Satisfaction Survey in November 2023. Below are the survey results presented with a weighted average on a 1 to 5 point scale.

Overall, an average of 88% of respondents reported that they "Strongly Agree/Agree" with CBH services and programs. Thank you for your time in providing feedback!

97%

I like the services I receive at CBH.

89%

I would recommend CBH to a family member or friend.

94%

The front desk staff treat me with dignity and respect.

97%

My provider(s) treat me with dignity and respect.

92%

Staff is sensitive to my cultural background (race, religion, language, etc.).

97%

The services I receive support my needs and recovery.

84%

The location(s) where I receive services are convenient to me.

84%

Appointments are available at times that are convenient for me.

95%

Appointments are timely and/or as expected.

71%

Telehealth (phone and/or video conference) has helped me access services.

92%

My provider(s) spend enough time with me.

95%

My provider(s) explain things in a way I can understand.

90%

I am involved in decisions about my treatment.

95%

I feel comfortable asking questions about my treatment.

79%

Staff returns my calls in 24 hours or less.

82%

In times of crisis, I can easily contact someone for help.

85%

My life has improved since I started coming to CBH.

74%

I feel included in my community as a result of the services I receive at CBH.

97%